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FAQ's

How can I pay?

-Credit or debit card: Visa, Visa Electron, MasterCard, and Maestro.

-Bank transfer in the name of: Comercializadora Tierradeorigel, S.L., account number 0049 4664 14 2616711252. Please take into account that the order will not be processed until funds are received. Your order will be cancelled within 5 days if the payment is not received within that period.

-Cash on delivery (Only available in Spain).

-Paypal.

 

Is the purchase secure?

Yes, to buy in Porprincipio.com is secure. Our payment gateway is guaranteed by 4B, and provided by Banco Santander. Our gateway has a “secure payment” configuration in which the confidential data of your credit card, is encrypted (SSL) and is sent directly encrypted to the credit card company which will authorize the transaction. This process is realized by the secure communication (HTTPS).

 

Can I make a gift at Porprincipio.com?

Yes of course. You simply have to include the name and address of the person to whom you wish to send the gift when you place the order. We recommend that you write a small message which we will send (on a card) together with your order (the card has a cost of 1 €). When we deliver your gift you will receive a confirmation. You may also send a gift voucher for any amount allowing the recipient to choose their products; they will also receive, by email, a code which will allow them to use the voucher online. Click on “GIFT” and surprise your loved ones.

 

How can I change a gift voucher or discount coupon?

Place your order as normal, when you go to confirm and pay the option to include a discount coupon or gift voucher will appear. Write in the code and the discount will be automatically applied to the total purchase.

 

Are the prices from porprincipio.com inclusive of VAT?

Yes, all our prices include VAT

 

Can I place an order by telephone?

Yes, without problem. Just call our customer line +34 914313797 mon-fri 10am- 8pm and we will help you place your order. Please have your personal details, delivery address and your credit/debit card handy.

 

Availability of products

Unless it is indicated to the contrary, all our products are in stock at the moment of placing your order. If for any reason a product is not available once you have placed your order, we will get in touch with you to offer a solution.

 

How does Porprincipio.com send the orders?

All our orders are sent in cardboard boxes with a Porprincipio.com seal which if unbroken guarantees your purchase. According to the type of product, certain items will be sent wrapped in protective material, in summer those products which require cold, will be sent in isothermal containers.

 

Christmas hampers and presents

If you wish to order Christmas hampers from Porprincipio.com do not hesitate to contact us (clientes@porprincipio.com or call client services +34 914313797 mon-fri 10am-8pm) and we will help you in order you meet your requirements.

 

How will I know about new products and promotions of Porprincipio.com?

Very simple. You only have to register. You can do it on our website clicking on “log in” which is on the top right-hand corner or sending us an email to clientes@porprincipio.com.


Andalucía Castilla La Mancha Extremadura Comunidad Valenciana Cataluña Aragón Castilla y León País Vasco Galicia Murcia Islas Canarias Islas Baleares Madrid La Rioja Navarra Cantabria Asturias Buscador avanzado Política de Cookies